Shipping Policy

Shipping Information

Wizzle Party Supplies works hard to ensure that all purchases arrive within the time specified (sooner if possible!) and so ship all items (unless specified as a ‘special order’ item) within two business days of purchase. However, please note that orders cannot be shipped before full payment is received and we cannot be held responsible if you provide us with the incorrect shipping information and/or the subsequent costs of reordering/redelivery. We therefore encourage you to make sure that the shipping address listed during the checkout process is correct and, in the case of repeat ordering, kept up-to-date. If, due to unforeseen circumstances, your order is not shipped within 2 days, we will upgrade your shipment to express post to offset any delays.

Wizzle utilises both couriers and Australia Post to get your orders to you in a timely fashion. Tracking for your order will usually be sent via a separate email from either our courier service, or Australia Post. If you do not receive tracking advice within 2 business days of placing your order, please contact us.

Wizzle Party Supplies bears no responsibility for shipping delays once the order has left our warehouse. We endeavor to use the best available option for regular shipping. Express post orders will always be sent via Australia Post, unless otherwise discussed. If you are selecting Express Post: Orders placed before 11am AEST will be sent the same business day. Orders placed after 11am AEST will be sent the next business day. If you require your order by a specific date, please double check with the Australia Post website whether or not it will arrive on time, as Express Post does not guarantee next day delivery to everywhere, and unfortunately, we cannot check this every postcode we send to before shipment. While we can promise to have your order ready for shipment in in the manner and the time frame specified, we cannot guarantee arrival date as the movements of Australia Post and courier companies are out of our control once the shipment has been picked up.

If you are unsure which shipping option you require to get your item by a specific date, please contact us and our friendly staff will make a recommendation.

Wizzle ships from a Brisbane based warehouse. Unfortunately, we do not allow pick ups.

If, in the unfortunate event that your parcel doesn’t arrive within the expected time frame, and it was through the fault of Wizzle, we will provide a full refund upon return of the goods in unused/ unopened condition (but please contact us first!). If through the fault of the courier company or Australia Post, we will provide a store credit to the full amount of your purchase upon the return of the goods in unused/ unopened condition (again, please contact us before returning!), but unfortunately cannot give a refund.

Shipping fees

Free Shipping: Shipping is free for all total purchases over $125.

Flat rate: Wizzle Party Supplies charges a highly competitive flat rate shipping fee $11.95, Australia Wide.
Shipping times: Shipping times will, of course, vary, depending on shipping address. Unless otherwise specified or agreed, all purchases are shipped within two business days. See below for estimates.
Tracking: Full tracking advice is sent when the parcel leaves our Brisbane warehouse.
Express shipping: Express shipping ($24.00) is available as an option at checkout, however not all items are able to be sent express. Bulky and/ or heavy items may not be shipped ‘Express Post’, however there may be a faster courier option available. If you are unsure whether or not your order is classified as ‘bulky’, please call us to discuss express options and pricing.

Please note: Whilst no guarantees can be made, we will always do our very best to help our customers and, in some circumstances, a shipping address can be changed after the completion of the online ordering process. If you find you need to change the shipping address please contact us as soon as possible by emailing support@wizzlepartysupplies.com.au or by calling 1300 570 909.

Standard Shipping Times

Estimated delivery times from when the order is placed online (business days)

Adelaide: up to 6 days

Albury: Up to 5 days

Bendigo: Up to 4 days

Brisbane: Up to 3 days

Bundaberg: Up to 4 days

Cairns: Up to 5 days

Canberra: Up to 5 days

Central Coast: Up to 5 days

Coffs Harbour: Up to 4 days

Geelong: Up to 6 days

Gladstone: Up to 4 days

Gold Coast: Up to 3 days

Hobart: Up to 7 days

Launceston: Up to 7 days

Mackay: Up to 4 days

Maryborough: Up to 4 days

Melbourne: Up to 5 days

Newcastle: Up to 4 days

Northern Rivers: Up to 4 days

Orange: Up to 5 days

Perth: Up to 12 days

Port Macquarie: Up to 4 days

Rockhampton: Up to 4 days

Sunshine Coast: Up to 3 days

Sydney: Up to 4 days

Tamworth: Up to 4 days

Toowoomba: Up to 4 days

Townsville: Up to 5 days

Wide Bay: Up to 4 days

Wollongong: Up to 5 days

All other areas: Up to 12 days

Please note that these times are estimates only, based on the maximum handling time of 2 business days, plus the estimated courier/ Australia Post transit time. If your party is within 2 weeks of ordering, please leave a comment with your order so we can ensure it gets to you in time, or contact you if it isn’t possible with standard shipping.

Ordering Policy

Whilst Wizzle Party Supplies will always do everything possible to fill your order fully and on-time, the submission of your order and your subsequent receipt of an order confirmation (electronic or other) is not a guarantee of acceptance of your order or confirmation of our agreement to fulfil the order.
Whilst we go to great lengths to ensure that the Wizzle Party Supplies inventory is kept up to date, on extremely rare occasion and for a variety of reasons, orders are not able to be fulfilled fully or partially. For this reason, Wizzle Party Supplies reserves the right (at any time after receipt of your order) to accept or decline your order or to supply less than the quantity you ordered of any item (although in such cases, a refund for the items not provided will, of course, be made).
Please note: Where possible, a Wizzle Party Supplies Customer Service Representative will contact customers to discuss alternative product options. Should a satisfactory alternative not be available, a full refund will be provided as soon as possible (please see the refunds policy below for more details).
Customer Satisfaction Assurance/Returns & Refunds
Wizzle Party Supplies is determined to maintain a position as Australia’s leading provider of party goods by ensuring the biggest range of quality products, at the lowest prices, delivered on-time, and, most importantly, by ensuring that our customer service is of the very highest standard.
As an assurance of our commitment to quality and service, if you’re not 100% satisfied with your Wizzle product(s) and/or service, we will happily provide you with a full refund upon return of the purchased item(s).
Given that Wizzle sends all items in packaging selected to minimise the risk of damage in transit, we are happy to provide a full refund on any items that may, for reasons beyond our control, arrive in an unsatisfactory condition.
In the event of receiving an incorrect, damaged, or faulty item(s), please contact our friendly Wizzle Customer Happiness team on 1300 570 909 or via email at support@wizzlepartysupplies.com.au within 30 days of receipt. Your issue will be dealt with as a matter of priority and, where possible (and as deemed appropriate), a replacement(s) shipped to you as soon as possible.
Please note:
For incorrect, damaged, or faulty items, Wizzle happily accepts responsibility for the costs of both the returning of the items to us (once actioned by your Wizzle Customer Happiness Representative) and the re-sending of items to you. However, the costs for returning items as a result of a change of mind are the responsibility of the customer, as are the costs of any new/replacement items purchased.
We reserve the right not to refund on used items or items that don’t contain the full original contents.
Please be sure to get approval from a Wizzle Customer Happiness Representative before returning any items. For items returned without approval or where delivery has been refused/rejected by the customer (leading to additional costs for us), we reserve the right to charge you for the associated costs.
‘Special Order’ purchases are done specifically for you and, as such, we unfortunately can’t refund special order items on the basis of a change of mind.
We can only refund on lost items providing the order is proven to have got lost in transit by our delivery company. Unfortunately, if you give approval for your order to be left unattended at your delivery address and it gets lost, we’re unable to refund.
Unauthorised returns may not be refunded.

Shipping & Delivery

At Wizzle, we understand how important it is to have your party supplies arrive BEFORE your party and we therefore go to great lengths to ensure that your purchases arrive on time and in full working order. However, the nature of the parcel shipping industry is such that we can only offer our shipping times as estimates and, if your order is urgent, encourage you to place it with plenty of time to spare. If you are at all unsure or have a particularly pressing requirement, please contact one of our friendly Customer Happiness Representatives on 1300 570 909 or via email at support@wizzlepartysupplies.com.au who will do everything they can to provide you with the information you need and/or expedite your order.
Please note:
Unfortunately, Wizzle Party Supplies cannot offer any iron-clad guarantees re delivery times and therefore cannot be held responsible for deliveries not arriving in the estimated time-frame or for the resultant impact of late deliveries.
When working out delivery times, please take into consideration any public holidays, as they will typically affect both the dispatch and delivery time frames. Wizzle Party Supplies cannot be responsible for any delays caused by public holidays.
When buying a Special Order item(s) in addition to other items, unless requested otherwise, your entire order will be shipped once the once the Special Order item(s) have arrived, which may, of course, impact on the delivery time. To discuss the estimated delivery time for a specific special order item(s), please contact our friendly Customer Happiness Team on 1300 570 909 or via email at support@wizzlepartysupplies.com.au .
When ordering any personalised and/or printed items, if you require a proof of the item(s), please be aware that this may impact on the delivery time (in particular if you require changes). To discuss the estimated delivery time for a specific personalised/printed item(s), please contact our friendly Customer Happiness Team on 1300 570 909 or via email at support@wizzlepartysupplies.com.au .
Wizzle Party Supplies advertises products based on current stock availability information, which is updated daily. However, on rare occasions (typically due to a high demand for a specific product), there may be items that are unavailable immediately due to sell-out. As soon as we are aware of such a situation, one of our friendly Customer Happiness Representatives will endeavour to contact you ASAP using the contact details provided. In the event that we’re unable to contact you (or, due to the event date supplied, your order is considered to be urgent), we will supply the items available (i.e. your order minus the items not available) plus a refund or credit for the undelivered items.